Subject: Millennium Bomb (II): Transforming the System by Roberto Verzola In the year 2000 (or Y2K), millions of computers and other automated equipment are threatened by a time-related software problem. The problem arose from early computer programmers' practice of recording only the year's last two digits (e.g., 52) instead of all four (i.e., 1952), to save space. When the year 2000 comes, machines may assume that the last two digits (i.e., 00) mean 1900. This is the Millennium Bug, which can confuse them and cause them to fail. Since many machines are part of a bigger system, their failure can trigger a cascade of other failures. Although some had warned of this problem as early the 1960s, most programmers ignored it for many years and continued to use two-digit years to save space or to maintain compatibility with older systems. Today, despite frantic efforts to correct the problem, it is too late to finish all remedial work on time. Y2K failures can disrupt electrical power, communications, land, sea and air transport, financial services like banking, and other strategic industries. Automated plants like oil refineries, nuclear, chemical, and industrial plants are vulnerable. Panic-buying and heavy withdrawals in anticipation of future disruptions can lead to early food riots and bank runs. At worst, as Under-Secretary-General for Management Joseph E. Connor of the United Nations said in his presentation at a U.N meeting in December 1998, the crisis can "paralyze our civilization." Part I of this article reviewed in the detail the nature of the Y2K problem at four levels: the automated backbone of industrial society, the production and distribution level, the financial level and the psychological level. It also discussed six responses to the problem: early warning, problem denial, frantic problem-solving, individual survivalism, local sufficiency and systemic transformation. Rediscovering community Early warnings and problem denial had marked earlier responses to the problem. Today, typical government and corporate responses involve frantic problem-solving, while an increasing number are preparing for individual survival. These responses generally presume a post-Y2K "business as usual" scenario. However, there are scenarios other than "business as usual." The Y2K crisis is also forcing people to rethink fundamental patterns of thinking and behavior, and to reorganize themselves accordingly in response to the crisis. Thus, some Y2K responses are now acquiring a community perspective, which involves organizing and building resilient communities, with local sufficiency among their top goals. Communities are starting to realize that the best way to prepare for possible disruptions is to go against the grain of globalization and to rely on facilities and resources under local control and within easy local reach. People are rediscovering community and the value of local sufficiency. Flaws of industrialism The Y2K crisis will shake industrialism to its very core, exacerbate its weaknesses and reveal its deepest flaws to all. It will lead people to ask fundamental questions: What if the Y2K problem was simply a symptom of deeper flaws in modern industrial society? What if certain deeply-embedded patterns of thought and behavior actually led to the Y2K crisis, and are also leading us to more serious economic and ecological problems? And what if these problems may pose, in the future, even worse threats to our survival? To see the problem in this light is to appreciate the Y2K response called "systemic transformation." This response sees the Y2K crisis as a wake-up call for humanity, providing us a rare opportunity to identify and correct these flawed patterns and to radically transform the industrial system during its period of crisis, before even more serious problems overwhelm us. It is a curious historical coincidence that the Roman Catholic church has declared the year 2000 a "Jubilee Year", a time to release all prisoners, forgive all debts and redistribute the land equitably, so that all can start a new life. Millennarian movements are also expected to become very active during the millennial transition, with their apocalyptic messages that mix doom and deliverance. Thus, in large parts of the world, even the spiritual calls will jive with secular efforts towards systemic transformation. To succeed, systemic transformation requires concerted effort by change advocates: to become part of emerging self-sufficient communities or lead in forming them; to sharpen their critique of today's flawed thinking; to present solid arguments for the sounder approaches they are proposing; and to do all these within the window of opportunity presented by the period 1999-2000. This article hopes to contribute to the broad effort to transform the present system by analyzing some deeply-flawed mindsets of industrial society as revealed by the Y2K crisis. These flawed mindsets include: * techno-worship, * gain-maximization, * externalizing costs, * globalism, and * quantification fetish. Techno-worship The Y2K problem exposes modern society's blind and nearly total dependence on high technology and its high priests, a dependence that borders on techno-worship. When technology fails, many people find themselves completely lost, unable to meet even their most basic needs. Production for meeting those needs has become more and more hidden behind the veil of technology and detached from ordinary human experience. Techno-worship alienates us from nature, from our fellow human beings, and from the products and processes of human labor. We are led to think, for example, that food comes from the supermarket, not from the land; that water comes from the tap, not from springs and rivers; and that clean air is created by air-conditioning systems, not by nearby trees and forests. Even those who refuse to worship technology still find themselves trapped by it. Technology is ubiquitous, intruding constantly between us and nature, between us and our fellow human beings, and between the worker and the production process. This forces us to relate directly to technology, and we end up granting it more and more control over our lives. But then, who in turn controls the technologies which control most peoples' lives? The hand behind the control panel is corporate research and development (R&D), and the bottom line is corporate profits. Working hand-in-hand with government R&D, they decide the technologies to be developed, how, by whom, and for what purpose. And corporate R&D's chosen direction is for more powerful and all-encompassing -- and therefore more destructive -- technologies, which often require centralized, top-down, one-way decision-making to work properly. Just look at how Monsanto Corporation today is trying to centralize food production under its monopoly. Invariably, these technologies create their own anomalous problems. When technological anomalies become impossible to ignore, the technocracy then proposes another technological fix, trapping us in a vicious never-ending cycle of techno-malies and techno-fixes, each problem becoming more serious and each solution becoming more expensive than before -- until catastrophe hits. A genetic version of the Y2K problem, for example, will truly be a catastrophic one. Can we break this vicious cycle and reassert our control over technology? We can, if we use human-scale tools -- ones that keep the tool-user and the community in touch with nature, with each other, and with production itself. Called appropriate technology, such tools are usually simpler to operate, lower in cost, easier to fabricate locally, smaller in scale and more benign. Behind such technology is the human-scale principle. Gain-maximization The preoccupation with efficiency -- the desire to maximize gains at all cost -- is one of the greatest flaws of modern society. Gain maximization is behind the shortsightedness, cost postponement, microefficiencies, and globalism that led straight to the Y2K problem. It became the dominant way of thinking after Adam Smith convinced economists that an economic agent maximizing its own gain is also maximizing gain for society as a whole. This imbued the gain-maximizing principle with moral force, so that businessmen would even proudly proclaim that what is good for their corporation is also good for the country. This thinking went a step further when governments legalized a special economic agent: the for-profit corporation. Unlike a natural person -- a bundle of mixed motivations and emotions -- this legal person's one and only motivation is to maximize its own gain. It is a pure gain-maximizer. Worse still, our law-makers enshrined in law these pure gain-maximizers' economic and political rights, which the latter shrewdly used to create an environment favoring their survival and further growth. Having acquired foothold, corporations have gradually expanded their rights ("liberalization"), have worked to remove social and legal restrictions on their operations ("deregulation"), and have taken over many functions originally the preserve of other social structures and institutions ("privatization"). Beyond Y2K, let us look at other global problems which threaten us and our environment: global warming, the proliferation of toxic substances, the loss of habitats leading to massive species extinction, the concentration of wealth and more. Behind these problems, we will usually find the not-so-invisible hand of these pure greed-driven economic agents who recognize no constraints in their pursuit of growth and gain. While other deeply-flawed mindsets beset contemporary society, the idea of maximizing one's gain above all else is truly a major flaw. Instead of efficiency, we should prize reliability more. Instead of maximizing gain, we can and should move towards minimizing risk, until the balance is restored in favor of the latter. Minimizing risk and emphasizing reliability encourages us to cooperate instead of competing with each other, to share resources instead of monopolizing them, and to hold assets and facilities in common instead of in private. Risk minimization is also called the precautionary principle. Externalizing costs Efficiency calls for minimizing inputs or costs. Over the years, minimizing costs has become an art and a science, practiced to near-perfection by those who seek to maximize gains. While they can reduce costs legitimately, gain-maximizers often simply exclude costs from the cost-accounting system by "externalizing" them. This is done in different ways: * Costs are passed on to people who have little or no say in making decisions and are in no position to protest or refuse. This is a social justice problem. * Costs are passed on to the environment, which may seem to absorb them for a while but whose capacity to do so soon becomes exhausted. This is an ecological problem. It is also a social justice problem, for it affects people who depend on the environment for their livelihood and survival. * The costs are postponed and passed on to the future, to our children and grandchildren. Given a short planning horizon, the costs do not figure into current decisions. This is a problem of generational justice. The desire to postpone costs played a big part in sapping the institutional will to fix the Millennium bug until it was too late. The same desire leads to a wanton disregard of the exhaustion of non-renewable resources like fossil-fuels and minerals. It also leads us to miss obvious threats like greenhouse gases, toxic chemicals, or genetically-engineered organisms. In contrast, some indigenous tribes decide which course of action to take only after analyzing the effects that each action will have on the next seven generations. * Costs are counted as gains. That sounds ridiculous, but that is exactly how economists and national planners do it, adding goods as well as "bads" to the gross national product (GNP) to measure "improvements" in a country's economy. Note, for instance, how the costs of fixing the Y2K problem and the costs of the lawsuits arising from that problem will "raise" the GNP. Externalizing costs blinds the decision-makers to unacceptable costs and risks. It creates the impression of viability in projects which society would normally reject. It also victimizes the weak and the voiceless who end up bearing much of the costs. A better approach to externalizing costs is full-cost accounting. Under this approach, the costs to different sectors of society, to the environment, and to future generations are fully accounted for and borne by those who caused them. It does not lump together goods and bads into meaningless figures like the GNP or the GDP. This is the fairness principle. Globalism In their relentless pursuit of higher efficiency, more raw material sources, larger markets, and greater gains, corporations have argued for "economies of scale" and extended their operations throughout the globe. Toward that end, they are bent on breaking down all barriers standing in their path: economic barriers, cultural and linguistic barriers, territorial barriers, geographic barriers and even biological barriers between species. Systems theory abounds with explanations of why turning a network of relatively independent modular subsystems into a single tightly-coupled humongous system increases dramatically the number of potential interactions and undesirable side-effects within that system. The side-effects, in turn, make the system problem-ridden, unreliable and failure-prone. The Millennium Bug is a perfect example. Globalization has dramatically increased the number of possible interactions within the world economy and at its different levels: computing infrastructure (global networks and the Internet), production and distribution (globalized production systems and global free trade), finance (liberalization and global mobility of capital), and mass psychology (international media and the Internet). This sets the stage for the global nature of the Y2K crisis: a problem in one level can easily lead to many side-effects at that level and at other levels. The simultaneous multiple Y2K failures will make the global economy problem-ridden, unreliable and crash-prone. Even biology eschews globalism: life exists not as one humongous community, but as separate species. If barriers between species break down -- which is what cocky and incredibly naive genetic engineers are doing -- the unrestricted exchange of DNA can dramatically increase the number of potential biochemical interactions, including side-effects that can spread throughout the system. The consequences of a genetic equivalent of the Millennium Bomb are too horrible to even contemplate. The preference for large-scale approaches to problems -- megadams, huge mechanized equipment, monoculture, large-scale manufacturing, and so on, reflects the globalist mindset. This preference is based on the argument that "economies of scale" lead to greater efficiencies. Behind globalism, therefore, is the now-familiar gain-maximization mindset. Globalism may lead to greater efficiencies, but often at the expense of reliability. Aside from resulting in a failure-prone system, globalism also leads to a totalitarian approach: a "there-is-no-alternative" syndrome that forces autonomous or independent units to be subsumed within its sphere. Globalization, for example, is associated with terms like "inevitable", "you have no choice", "we can't do anything about it", etc. No country or community is left alone and spared from intrusion. In planning highly-reliable systems, successful designers almost always use the modular approach -- they break up a complex system into smaller, relatively autonomous subsystems (or modules), which interact only through well-defined links. Then, they create barriers -- firewalls, even -- to prevent unnecessary interactions and to ensure that the interactions take place at the designated links. A sound approach will give priority to community, bioregional, and national sufficiency, and build a robust network among them. Self-sufficient communities, bioregions and nations would relate to each other through well-defined rules that do not undermine but instead strengthen local sufficiency. This successful approach comes from systems theory and is based on the modular principle. Quantification fetish The Y2K crisis will be triggered by potential and actual failures in the measurement of elapsed time. That such failures of measurement can threaten the global economy reflects how the measurement of quantity has come to rule our economic life. The urge to measure and count has become a fetish at the expense of quality. Because we can measure income and GNP and count populations, we have forgotten how to sense the quality of life and the happiness of peoples. Because we can measure cholesterol levels, we have forgotten how to feel our own state of health. Because we can count calories, we have forgotten how to pick the nourishing from the toxic-laden foods. And by passing on to machines the tasks of counting and measurement, we miss the essence of things completely. Eventually, this fetish leads to techno-worship. By masking qualitative issues like value-judgments and human suffering, quantification allows the technocracy to claim "scientific" and "rational" judgments supposedly made by "neutral" and "value-free" machines and computers. By reducing human values to pure quantities, this mindset, in partnership with gain-maximization, has also created a runaway financial system which has simply become a mad race to make money beget more money, in ways totally unrelated to the real production system and its underlying ecological base. The quality principle should replace the contemporary fetish for quantification. As some say, "better, not bigger." By restoring the dynamic balance between quality and quantity, with quality in a more dominant role, we can also restore the importance of human capacities that no one can measure, that no machine can detect: the capacity to feel, to love, to enjoy, to intuit, to be healthy, and to be happy. What is an appropriate scale for human activities? For politics and governance? For the economy? For manufacturing? For planning? The quality principle suggests an answer: it is that scale in which quantitative methods are not anymore necessary to make the activity work, allowing us to concentrate more on the quality rather than the quantity of the result. In short, it is that scale which still allows us to sense and feel -- even intuit -- quality without requiring us to count or measure it. At this scale, techno-worship loses its basis for existence and quantification can remain useful and interesting but not anymore necessary; social relationships retain their personal and face-to-face character, so that the reaction of people we know and personally see can easily blunt mindsets like maximizing gains or externalizing costs. The Millennium's greatest challenge These flawed mindsets are behind the Y2K crisis. They will also lead us in the future to even worse ecological crises, whose early consequences we are already starting to feel. The Y2K crisis is but a warning shot. While it is scaring many people, its impact will not be as bad as the ecological disasters we can already see coming. Knowing this, we can take the Y2K crisis as a timely warning to stop denying ecological problems, to switch to early concern, and to stop pinning our hopes on frantic -- and futile -- last-minute attempts to fix problems. The Millennium Bomb is probably our last chance for a relatively painless systemic transformation. Some feel overwhelmed by what faces us and by modern industry's seemingly inexhaustible capacity to regenerate itself and remain dominant. They fear it will be "business as usual" after the Y2K crisis passes and that the maximizers of gain and all they represent will be in more control than ever. They should take heart, and not lose sight of the increasing numbers who are demanding that we reject socially-unjust and ecologically-disastrous thinking and who are forming themselves into self-sufficient communities. The crisis is going to weaken industrialism's hold and strengthen these new communities. Those who advocate transformation can help these communities flourish well beyond the crisis years, to pose a direct challenge to the flawed mindsets at the core of industrialism. Others think we should confront the immediate problems of surviving first and worry about transforming the system later. They say they can do something about the immediate problems but very little about the systemic problems. Certainly, we should prepare for the immediate problems. But we should also realize that the best time to initiate systemic changes is during the actual crisis, not afterwards. When a complex system enters a chaotic period, it becomes much more responsive to efforts to change it. Determined efforts which seem puny during a stable, non-chaotic period may become decisive during a critical, chaotic period. The chances of transforming the system are much better during -- not after -- the crisis. If enough communities transform themselves, a "phase-change" occurs -- just like the final exertion to push a car over the top of a hill. After that, the people's direction and the new social terrain become mutually-reinforcing, making it very difficult to return to the old mindsets. The greatest challenge then is to transform the crisis itself into a vast movement, one that engages us in profound soul-searching, one that rejects the flawed mindsets that are steering us towards disaster, one that frees us, our institutions and our communities to take up socially-just and ecologically-friendly patterns of thought and action. If, through our supreme efforts, we manage to form enough of these transformed communities, absolutely unwilling to return to the old ways and perfectly capable of replicating and multiplying themselves, then we will have created a way out of self-destruction. It is then up to the rest of humanity to take this escape route from the looming ecological disasters created by today's flawed paradigms. Then, and only then, can we welcome the new millennium with great joy. ---------------------------------------------------------------------- Roberto Verzola is the secretary-general of the Philippine Greens, a political movement in the Philippines that advocates principles of ecology, social justice and self-determination. He also runs an e-mail network for Philippine NGOs and moderates the mailing list Interdoc-Y2K (to subscribe, email the one-line message "subscribe interdoc-y2k" to majordomo@jca.ax.apc.org). He is an electrical engineer by training. He may be reached at rverzola@phil.gn.apc.org. ---------------------------------------------------------------------- The CSS Internet News (tm) is a daily e-mail publication that has been providing up to date information to Netizens since 1996. Subscription information is available at: http://www.bestnet.org/~jwalker/inews.htmt-knowledge.html#2lpha.htmi=443 or send an e-mail to jwalker@bestnet.org with SUBINFO CSSINEWS in the SUBJECT line. The following is an excerpt from the CSS Internet News. If you are going to pass this along to other Netizens please ensure that the complete message is forwarded with all attributes intact. NOTE: Registrations for the On-line Learning Series of Courses for March/April are now being accepted. Information is available at: http://www.bestnet.org/~jwalker/course.htm-knowledge.html#2lpha.htmi=443 ------------ Y2K? Bring it on! Canadians remain upbeat solutions will be found to millennium bug, survey finds By MIKE SIMPSON -- CNEWS Executive Producer http://www.canoe.com/TechNews9903/04_y2k.htmlowledge.html#2lpha.htmi=443 Canadians remain confident the Y2K problem will be solved before the clock strikes midnight on the eve of the year 2000, but it's no thanks to the government. A nation-wide poll conducted by Pollara in February revealed that while there has been a small increase since December in the number of people concerned about Y2K, 64% are either "somewhat" or "very" confident of success. "It's a good news story, with reservations," Duncan McKie, Pollara's senior vice-president, said Thursday after releasing the survey to CNEWS. "The point is people aren't panicking." The Y2K bug centres around many computers' inability to read the year 2000 in its programs, which could affect everything from the lights in your home to the money in your bank. While many companies have become Y2K "compliant," there are fears the worst will happen as the calendar turns to 2000. Pollara, which interviewed 1,200 people for the survey, first poised the confidence question in December, when 68% said they thought the problem would be solved. McKie said the four per cent drop in the February numbers is not large enough to consider it a trend. "All that talk over the New Year's period on Y2K in the media had very little or no impact on their perceptions of the how well we'll deal with this problem," he said. "Still, about a third think this is cause for concern. The big question is, as we get toward the year 2000, will that number grow? "On the bright side, it doesn't look like Canadians are into hoarding, and stockpiling and taking a run at the ATM; that they're going to depend on the insititutional structures, as they normally do, to see them through." The earlier Pollara survey revealed that Canadians have very little faith in governments on any level solving the problem. People surveyed rated federal, provincial and municipal governments on the bottom when asked which organizations they had the most confidence in to solve Y2K. Computer manufacturers, telephone and electrical companies topped the list. "People have much more trust in private institutions than public institutions," said McKie. "They are downright cynical about the ability of government to deal with this. "If the government wants people to know they are doing something, that message isn't getting out." Regionally, the Atlantic provinces had the greatest concern over Y2K, with 37% at least somewhat concerned. Ontario was next at 36% and Alberta was least concerned at 28%, but McKie doesn't read much into those figures. "In some regions some people are a little ahead of others," said McKie. "In these large public institutions, as communications programs begin to kick in about this, you'll get a more even distribution. "The issue hasn't crystallized yet for most Canadians. As it becomes more relevant, and time will take care of that, people will focus more on the things that they consider critical." The greatest area of concern, in fact, was not Canada, but the rest of the world. The survey showed 37% of Canadians feel the country's progress on Y2K is better than that of other countries, compared to only 26% in the December study. In the area of telecommunications, the survey noted that making overseas calls is Canadians' greatest concern. "Canadians know that as long as you're working within Canada and the U.S., there's a very small likelihood that anything is going to go wrong," said McKie. "But where we are dependent upon foreign connections, there's a concern, perhaps a growing concern, that there may be some problems with those type of connections. "I think it will come to rest on international relations, trade, and the financial system. So we might expect a small run on cash at the bank, or a move from equities to gold, but at this point there's no indication it's going to be at the level that some doomsayers in the States have suggested." Pollara conducted the benchmark survey on Y2K for Stentor, the alliance of Canada's telecommunications companies. Table 1: Confidence the Y2K Issue Will Be Resolved in Time (%) Answer Feb. 1999 Dec. 1998 Very Confident 27 26 Somewhat Confident 37 42 Somewhat Concerned 26 21 Very Concerned 7 6 Not Sure 3 5 Table 2: Confidence by Region (%) Region Very Somewhat Somewhat Very Don't Know Concerned Concerned Atlantic 27 33 25 12 2 Quebec 23 42 26 7 2 Ontario 26 35 28 7 4 Sask 35 32 28 4 2 Alberta 28 42 22 6 2 BC 35 34 23 7 2 Table 3: Canada's Progress Compared to Other Countries, by Region (%) Region Better Same Worse Don't Know Atlantic 33 51 7 8 Quebec 36 60 2 3 Ontario 39 50 3 8 Sask 32 59 4 6 Alberta 46 46 3 4 BC 31 59 3 7 Table 4: Proportion Of Canadians Who Have Taken Measures To Prepare For The Y2K Issue (% by region) Region Yes No Don't Know Atlantic 16 82 3 Quebec 16 83 0 Ontario 21 77 2 Sask 16 82 1 Alberta 24 75 1 BC 20 80 0 Table 5: Proportion Who Have No Concerns/Have Not Done Anything to Prepare Their Household Phone System For the Y2K Issue Region Feb. 1999 Dec. 1998 Atlantic 45 33 Quebec 49 40 Ontario 44 35 Sask 45 28 Alberta 51 28 BC 49 34 Table 6: Proportion Who Believe Each Aspect of The Phone System May be Affected A Lot (%) Aspect of the Phone System Feb. 1999 Dec. 1998 Connecting Overseas 28 39 Emergency Services 26 30 Automated Services 25 40 Internet Connections 23 -- Getting Connected 16 18 Mobile Phones 15 24 Dial Tone 10 14 Table 7: Proportion Who Believe Each Aspect of The Phone System May be Affected A Lot by Region (%) Region Overseas 911 Automated Internet Getting Mobile Dial Services Services Connected Phones Tone Atlantic 34 29 29 31 21 17 12 Quebec 17 20 19 18 10 9 4 Ontario 31 28 30 23 17 17 12 Sask 33 25 27 27 18 18 13 Alberta 35 29 27 23 20 19 12 BC 27 24 22 24 15 12 9 Links: http://www.pollara.ca/echNews9903/04_y2k.htmlowledge.html#2lpha.htmi=443 --------------- Also in this issue: - Deadline to tackle cyber crime The Industry department wants comments and answers by 1 April The UK Government has given the IT industry until the end of the month to come up with a solution to criminals exploiting a boom in the use of the Internet. - Internet2 Should Trickle Down The Internet2 initiative could let users have their cake and eat it, too. Corporate customers could have access to broad, trouble-free road space on the Internet and run reliable, bandwidth-intensive business applications that range from monitoring assembly lines and guiding surgery across the world to handling voluminous real-time trading. At least that is what Internet2 advocates say will ultimately trickle down to the present-day Internet. - Privacy Czar Warns Regulation Is Still Possible BERKELEY, Calif. -- The White House's newly appointed privacy czar warned that government regulation is still a possibility to protect the privacy of Internet users. - Euro to Aid E-commerce, Experts Say PARIS - While most wouldn't disagree that Europe is behind the U.S. when it comes to the adoption of e-commerce, things may get an additional boost here in the next few years due to the gradual phase-in of the euro, said several industry members speaking Thursday in Brussels. - Why Test Your Web Site Marketing should be treated like a science. If you are serious about making money on the Internet, it is absolutely crucial that you spend some time testing your results and refining your approach. - Lawsuit raises questions on chat privacy CAMBRIDGE, Mass. (AP) - A lawsuit brought by defense contractor Raytheon Corp. is raising questions about the wisdom of chatting about one's employer online. - A nation of Net merchants When the Internet first hit, conventional wisdom predicted that it would turn us all into publishers. No longer would the printed word be the domain of ivory-tower editors. Let a thousand million Websites bloom, pundits cried, liberating the prose and poetry locked up in the common man, woman, child and dog. - Y2K? Bring it on! Canadians remain confident the Y2K problem will be solved before the clock strikes midnight on the eve of the year 2000, but it's no thanks to the government. A nation-wide poll conducted by Pollara in February revealed that... - Private no more: High-tech snooping intensifies into employees' e-mail Like e-mailing dirty jokes? Don't try sending one to Texas Health Resources workers. This Southwest hospital chain uses special software to automatically track and detect unseemly electronic messages exchanged by 13,000 employees. - New Lists and Journals 1) Food & Nutrition Research Briefs 2) Methyl Bromides Alternatives Newsletter 3) Waste News 4) Weatherwise 5) Y2K News Magazine 6) Velador : Caribbean Conservation Association Newsletter 7) Storm Data (NOAA) 8) Southern Living 9) Pharmacy Update 10) Cyber Oasis 11) ProSound Newswire 12) Scientific Testimony - Sunday Supplement SURVEYS THIS WEEK: INTERNATIONAL :Shift in Japanese Online Demographic :PC Sales Surpassed TV Sales in France in 1998 :72 ISPs Licensed to Operate in India :Singapore to Use Internet in Next Census :Canada Invests USD1.2 billion in IT Projects E-COMMERCE :Parents of College Kids an Untapped Market :Quality Service Missing at Online Stores :Arab World Faces Ecommerce Crisis BUSINESS USE :Corporate Online Spending to Surge :Execs Isolate Net Results from Core Business ADS/MARKETING :Super Bowl Ad Sees Traffic to Jobs Site Surge :Yahoo Has Most Loyal Users :Dichotomy in Online Advertising BANKING/TRADING :6 Percent of US Banks Offer Online Service DEMOGRAPHICS :Yahoo Overtakes AOL as Top Web Site :16 Percent of Belgians Online :Over 200,000 Internet Subscribers in Belgium :Survey Examines Internet Use in Israel On-line Learning Series of Courses http://www.bestnet.org/~jwalker/course.htmtmlowledge.html#2lpha.htmi=443 Member: Association for International Business ------------------------------- Excerpt from CSS Internet News (tm) ,-~~-.____ For subscription details email / | ' \ jwalker@hwcn.org with ( ) 0 SUBINFO CSSINEWS in the \_/-, ,----' subject line. ==== // / \-'~; /~~~(O) "On the Internet no one / __/~| / | knows you're a dog" =( _____| (_________| http://www.bestnet.org/~jwalker/course.htmtmlowledge.html#2lpha.htmi=443 -------------------------------